Effective Date: July 30, 2026

Applicable To: All purchases made through V SHOP BD (Website, Social Media, and Offline Stores)

1. Overview

At V SHOP BD, we are committed to providing 100% authentic, high-quality vaping devices, e-liquids, coils, and accessories. Due to the personal, consumable, and delicate nature of electronic vaping hardware and accessories, we do not offer any long-term or post-use warranty once a product has been opened or used.

However, we understand that issues can occur during transit. Our After Sales Service is designed to assist you with issues present upon immediate delivery.

2. Warranty Policy

Important Notice: NO WARRANTY is applicable after the product has been unsealed, powered on, filled with e-liquid, or used.

Why Vaping Products Have No Post-Use Warranty:

  • Consumable Parts: Components like coils, pods, cartridges, and e-liquids wear out through normal use and cannot be warranted.

  • Sensitivity to Handling: Vaping devices contain delicate microchips and sensors that can be affected by external factors such as improper charging (using fast chargers), e-liquid leakage, physical drops, or user misuse.

3. Unboxing Video Requirement (Mandatory for Claims)

To protect both our customers and our store against missing items, wrong deliveries, or transit damage, we strictly require a continuous unboxing video.

Unboxing Guidelines:

  1. Start recording before opening the shipping package or flyer.

  2. Clear video showing the shipping label/invoice on the box.

  3. Show the complete opening process without any cuts, edits, or pauses.

  4. Test or inspect the unopened box seal on camera.

Without a clear, unedited unboxing video, any claims regarding missing items, incorrect products, or physical damage will not be eligible for review.

4. Dead On Arrival (DOA) & Transit Damage

If you receive a product that is physically damaged or non-functional out of the box (Dead On Arrival):

  • Reporting Timeframe: You must notify our team within 24 hours of receiving your package.

  • Condition: The product must be unused, with all original packaging, seals, user manuals, and accessories intact.

  • Resolution: Once verified via your unboxing video, we will provide a replacement or alternative solution as deemed appropriate by our support team.

5. Non-Covered Issues

We cannot provide replacements, refunds, or support for the following:

  • Products damaged due to improper charging adapters (e.g., using high-wattage phone chargers instead of standard 5V/1A or recommended power sources).

  • Internal component damage caused by e-liquid leakage.

  • Accidental physical damage, drops, water exposure, or unauthorized modifications.

  • Burnt coils/pods due to improper priming or dry hits.

  • Taste preferences regarding e-liquids or disposables.

6. How to Reach Our Support Team

If you encounter any issues upon receiving your package, please contact us immediately with your Order ID and Unboxing Video:

  • WhatsApp Support: +880 1777-267020

  • Email: vshopbd01@gmail.com

  • Store Location: Plot-3, Road-03, Mirpur Road, Dhanmondi, Dhaka-1215