Last Updated: 27th July, 2026

Shipping & Return Policy — V Shop BD

Welcome to V Shop BD. We are dedicated to providing fast delivery, authentic vaping hardware, and exceptional customer service across Bangladesh. Please read our Shipping and Return Policy thoroughly to understand our dispatch procedures, warranty eligibility, and return conditions prior to placing an order.

1. Age Verification & Compliance

By placing an order on V Shop BD, you explicitly confirm that you are at least 18 years of age (or the legal vaping age in your jurisdiction).

  • We strictly enforce an adult-only purchase policy.

  • Delivery riders or courier agents reserve the right to request proof of age (National ID or Passport) upon delivery.

  • If a package cannot be delivered due to age misrepresentation or refusal to provide age verification, the order will be canceled, and the customer will bear all return shipping costs.

2. Shipping & Delivery Policy

We process and ship orders nationwide using trusted express courier networks (such as Pathao Courier, Steadfast Courier, Paperfly, and RedX) as well as same-day inside-Dhaka parcel services.

Processing & Dispatch Times

  • Inside Dhaka: Orders placed before 3:00 PM are generally dispatched the same day or within 24 hours.

  • Outside Dhaka: Orders are processed and handed over to nationwide courier partners within 24 to 48 hours.

  • Orders are processed Saturday through Thursday. Orders placed on Fridays or national public holidays will be dispatched on the next official business day.

Estimated Delivery Timelines

  • Dhaka City (Express / Regular): 24 to 48 hours.

  • Sub-Dhaka & Outskirts (Savar, Gazipur, Narayanganj): 24 to 72 hours.

  • Outside Dhaka (District Towns & Upazilas): 2 to 4 business days.

Note: Delivery times may occasionally be extended due to severe weather, political blockades, courier delays, or festive high-volume seasons.

Shipping Charges & Advance Requirements

  • Standard shipping fees are calculated at checkout based on the delivery location and parcel weight.

  • Advance Payment for Outside Dhaka: For Cash on Delivery (COD) orders outside Dhaka, a minimal advance shipping fee (typically BDT 100 to BDT 200) may be required via bKash / Nagad to confirm parcel dispatch and prevent fake order placement.

3. Order Tracking & Parcel Inspection

  • Once your package is dispatched, you will receive a tracking link via SMS or email.

  • Open-Box Inspection: You are strongly advised to inspect the physical condition of the outer packaging before accepting the parcel from the delivery agent. If the parcel is visibly damaged, tampered with, or opened, refuse to accept it and notify V Shop BD support immediately.

4. Return & Exchange Policy

Due to health, safety, and sanitary standards associated with vaping equipment, we adhere to strict guidelines regarding returns.

Eligibility for General Returns

We accept return requests for new, unopened, and sealed items purchased on our website within 2 days (48 hours) of delivery. To qualify for a return:

  1. The item must remain completely unopened in its original manufacturer shrink-wrap or tamper-evident box.

  2. The product packaging, security scratch-off code, seals, accessories, and user manual must be intact.

  3. You must provide valid proof of purchase (Order ID or cash memo).

Non-Returnable & Sanitary Exclusions

For sanitary and safety reasons, the following items cannot be returned, exchanged, or refunded once opened, unsealed, or used:

  • E-Liquids / Freebase & Nicotine Salts: Unsealed or opened juice bottles.

  • Disposable Vapes: Opened disposable units (unless confirmed Dead-on-Arrival under our DOA policy).

  • Replacement Pods & Coils: Any pod or coil with a broken tamper foil/seal.

  • Rebuildables & Tanks: Atomizers, RDAs, RTAs, and replacement glass tanks.

  • Accessories & Spare Parts: Drip tips, cotton, wire, O-rings, and external rechargeable batteries.

5. Dead-On-Arrival (DOA) & Faulty Item Claims

We understand that electronic vaping devices can occasionally suffer from manufacturing glitches.

48-Hour DOA Window

All claims for Dead-on-Arrival (DOA) devices, missing components, or incorrect item deliveries must be submitted to V Shop BD within 48 hours of parcel delivery.

Claim Requirements

To report a DOA or defective item:

  1. Do not dispose of any packaging, scratch-off verification codes, or inclusion materials.

  2. Record an unboxing video or a clear video demonstrating the operational fault (e.g., device not turning on, no charging response, or screen defect).

  3. Send your Order ID and video proof to our official support team via WhatsApp or Email.

Upon verifying the claim, we will arrange a replacement or issue store credit.

6. Limited Hardware Warranty

  • Hardware devices (such as Pod Systems, Box Mods, and Vape Kits) purchased directly from V Shop BD include a 14-Day Limited Warranty starting from the delivery date.

  • The warranty covers internal electronic defects (e.g., chipset failure, internal charging port failure, display failure).

What Is Excluded From Warranty?

  • Accidental drop damage, physical cracks, or exposure to liquids/water.

  • Leaked e-liquid causing internal motherboard short-circuit or sensor damage.

  • Use of unauthorized fast chargers (e.g., charging 5V/1A or 5V/2A devices with 30W+ fast phone chargers).

  • Normal wear and tear, paint chipping, scratches, or cosmetic discoloration.

  • Consumables such as pre-installed coils, pods, disposable vapes, e-juices, and external batteries.

7. Return Shipping & Handling Fees

  • Defective or Wrong Item Sent: If a return/exchange is required due to our error or a confirmed manufacturer defect, V Shop BD will cover the associated return courier costs.

  • Change of Mind or Preference Returns: If a return is approved for an unopened product due to a customer change of mind, the customer is responsible for both the initial delivery fee and the return courier charges.

8. Refund Process

Once your returned package is received at our facility and successfully inspected, we will notify you of the status.

  • Approved Refunds: Refunds are processed via bKash, Nagad, Bank Transfer, or issued as V Shop BD Store Credit.

  • Processing Time: Approved refunds are initiated within 3 to 7 business days after inspection.

  • Note: Original courier shipping charges are non-refundable.

9. Customer Support Contact

If you have questions regarding order tracking, product troubleshooting, or returns, please contact us: