Shipping & Return Policy

Last updated: 29 January 2025

Thank you for shopping with V Shop BD. We aim to provide you with the best products and service, and we want to ensure that your shopping experience with us is as smooth as possible. Please take a moment to read our Shipping and Return Policy to understand our procedures and your rights.

Shipping Policy

Processing Time

• Orders are processed within 1-2 business days, excluding weekends and holidays.
• You will receive an email notification with tracking details once your order has been shipped.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and the size/weight of your order.
• Free shipping may be offered on certain promotions or for specific order values within designated locations.

Delivery Times

• Delivery times vary depending on the shipping method selected at checkout and your delivery address.
  • Standard Shipping: 3-7 business days (depending on the location).
  • Express Shipping: 1-3 business days (depending on the location).

International Shipping

• Currently, we offer shipping within [insert regions or countries here]. For international shipping, delivery times and shipping rates will be provided at checkout.
• Customers are responsible for any customs duties, taxes, and import fees incurred during international shipping.

Order Tracking

• Once your order has been shipped, you will receive an email with tracking details. You can track your order on the carrier’s website.

Shipping Issues

• Delayed Packages: While we strive to ensure timely delivery, we are not responsible for delays caused by the shipping carrier. We suggest reaching out to the carrier directly if there are any issues with tracking.
• Lost or Stolen Packages: If your package is lost or stolen in transit, please contact the shipping carrier to resolve the issue. We are not responsible for lost or stolen items after they leave our warehouse.

Return Policy

Return Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns for new, unopened items within 2 days from the date of delivery. Items returned must be in their original condition, including the original packaging, tags, and seals intact.

Non-Returnable Items
For safety and sanitary reasons, we cannot accept returns on the following items if they have been opened or used:

• E-Liquids
• Atomizers (such as RDAs & Tanks)
• Disposable Vapes
• Replacement Pods & Coils (if the tamper seal is broken)
• Spare Parts (Drip Tips, Glasses, O-Rings)
• Rechargeable Batteries
• Products with special seals, such as E-Liquid bottle caps or tamper-proof packaging, cannot be returned once opened.

Return Process
To initiate a return, please contact our customer support team at vshopbd01@gmail.com or 01777267020 within 2 days of receiving your order. Please provide the following details:

• Full name
• Order number
• Phone number
• Reason for the return

Approval of Returns
Once we receive your return request, we will assess the eligibility and notify you of the approval or rejection of the return. If your return is approved, you will receive instructions for returning the item(s).

Return Shipping Costs

• Customers are responsible for the return shipping costs unless the item received is defective or damaged.
• Shipping charges are non-refundable, and return shipping costs are to be paid by the customer.

Refund Process

• Once we receive and inspect your returned items, we will process your refund or store credit.
• Refunds will be issued to the original payment method or as store credit, as per your preference.
• If you paid using a prepaid card or if the original payment method is no longer active, we are not responsible for issuing refunds to that card.
• Processing times for refunds may take up to 7-10 business days.

Warranty Policy

Limited Warranty

• Hardware devices purchased directly from V Shop BD come with a 14-day limited warranty starting from the date of delivery.
• If your product has a defect or issue, please contact us within 14 days of delivery at vshopbd01@gmail.com to initiate the warranty process.

Warranty Exclusions

• The following items are not covered by our warranty:
  • Atomizers (such as RDAs & Tanks)
  • Disposable Vapes
  • Replacement Pods & Coils
  • Spare Parts (Drip Tips, Glasses, O-Rings)
  • Rechargeable Batteries
  • E-Liquids

Warranty Claims

• To be eligible for warranty service, you must initiate a return by contacting us within 14 days of the original delivery. Please provide your order number, a description of the issue, and any supporting evidence such as photos or videos.
• V Shop BD reserves the right to inspect the product before providing a replacement, repair, or refund.

Dead on Arrival (DOA) Policy

• If any item is found to be defective or damaged upon arrival, please report it to us within 48 hours of delivery for a full refund, replacement, or exchange. Claims made after this period will not be eligible for returns or exchanges.

Customer Service Contact Information

If you have any questions or concerns regarding our shipping and return policies, please do not hesitate to contact us at:

• Email: vshopbd01@gmail.com
• Phone: 01777267020

Thank you for shopping at V Shop BD! We look forward to serving you and ensuring that you have a great experience with our products.